{"id":996,"date":"2023-07-09T18:04:52","date_gmt":"2023-07-09T18:04:52","guid":{"rendered":"https:\/\/baseweb.brigittebianchi.com\/?p=996"},"modified":"2025-02-28T16:03:18","modified_gmt":"2025-02-28T16:03:18","slug":"salesforce-voice-la-mejor-forma-de-atender-a-tus-clientes","status":"publish","type":"post","link":"https:\/\/www.skyblux.com\/en\/welcome\/es\/salesforce-voice-la-mejor-forma-de-atender-a-tus-clientes\/","title":{"rendered":"Salesforce Voice &#8211; La mejor forma de atender a tus clientes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"996\" class=\"elementor elementor-996\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5236f89 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5236f89\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-0b0d530\" data-id=\"0b0d530\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3427d73d elementor-widget elementor-widget-text-editor\" data-id=\"3427d73d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>\u00bfQu\u00e9 es Salesforce Service Cloud Voice?<\/strong> Es una herramienta que ayuda a los agentes de servicios a recibir y hacer llamadas de forma eficiente, seguir la informaci\u00f3n y la resoluci\u00f3n de los\u00a0 problemas de los clientes y todo integrado en la consola de servicio.<\/p><p>Imaginemos el siguiente escenario, un agente de servicio est\u00e1 utilizando la consola de servicio, y recibe una notificaci\u00f3n en pantalla de que tiene una llamada. Inmediatamente, el agente la acepta y empieza a ver en la pantalla la transcripci\u00f3n de la conversaci\u00f3n. Esto ayuda al agente a enfocarse en el problema del cliente, en lugar de tomar notas.<br \/><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2020\/08\/scvbubblesy.jpg\" alt=\"Q&amp;A: AWS and Salesforce on Service Cloud Voice in a Work-from-Anywhere World - Salesforce News\" \/><br \/>Durante la llamada el cliente podr\u00eda preguntar sobre una factura que no muestra el descuento correcto. El agente puede acceder al historial de facturaci\u00f3n del cliente y tambi\u00e9n encontrar la recomendaci\u00f3n de un art\u00edculo de la base de conocimiento sobre la pol\u00edticas de facturaci\u00f3n. Con unos pocos clicks, el agente inserta acciones y actualiza el caso para resolverlo r\u00e1pidamente.\u00a0 Todo esto sin salir de Salesforce!<br \/>El\u00a0 Supervisor del Agente puede acceder a toda la conversaci\u00f3n desde su pantalla y puede utilizar esta transcripci\u00f3n para la sesi\u00f3n de entrenamiento de los nuevos agentes!<br \/>En resumen, estos son algunos beneficios de Service Cloud Voice para los agentes y supervisores:<\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\">Los agentes se centran en prestar servicio, en lugar de navegar por diferentes sistemas o pantallas.<\/li><li style=\"font-weight: 400;\" aria-level=\"1\">Los agentes aceptan las llamadas telef\u00f3nicas de forma m\u00e1s r\u00e1pida y sencilla.<\/li><li style=\"font-weight: 400;\" aria-level=\"1\">La IA de Salesforce ayudar\u00e1 a los agentes con acciones sugeridas o art\u00edculos de conocimiento.<\/li><li style=\"font-weight: 400;\" aria-level=\"1\">Los Agentes dedican menos tiempo a escribir notas, ya que el contenido de la llamada se captura autom\u00e1ticamente.<\/li><li style=\"font-weight: 400;\" aria-level=\"1\">Reduce el tiempo de incorporaci\u00f3n, ya que la voz se gestiona como cualquier otro canal digital.<\/li><li style=\"font-weight: 400;\" aria-level=\"1\">Los supervisores podr\u00e1n ver las transcripciones de varias llamadas simult\u00e1neamente, en tiempo real, junto con otros canales digitales.<\/li><li style=\"font-weight: 400;\" aria-level=\"1\">Los supervisores pueden ver las transcripciones y grabaciones para la formaci\u00f3n y el entrenamiento de los agentes.<\/li><li style=\"font-weight: 400;\" aria-level=\"1\">Los supervisores pueden conectar las conversaciones telef\u00f3nicas a los casos y contactos para mejorar la recopilaci\u00f3n de datos y la visibilidad.<\/li><\/ul><p><a href=\"https:\/\/www.skyblux.com\/wp-content\/uploads\/2022\/10\/LMFAC2.png\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/www.skyblux.com\/wp-content\/uploads\/2022\/10\/LMFAC2-300x165.png\" alt=\"\" width=\"661\" height=\"364\" \/><\/a><br \/>Service cloud voice es la mejor opci\u00f3n para tus operaciones de servicio por canal telef\u00f3nico, mejorando la productividad de tus agentes y la trazabilidad de las llamadas.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-08769a0\" data-id=\"08769a0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bd9f0fd elementor-widget elementor-widget-html\" data-id=\"bd9f0fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<iframe style=\"border: 0;\" src=\"https:\/\/go.pardot.com\/l\/930373\/2022-09-26\/5kcby\" width=\"100%\" height=\"1000\" frameborder=\"0\" data-mce-fragment=\"1\">\ufeff<\/iframe>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1f896c41 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1f896c41\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-239ba236\" data-id=\"239ba236\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u00bfQu\u00e9 es Salesforce Service Cloud Voice? Es una herramienta que ayuda a los agentes de servicios a recibir y hacer llamadas de forma eficiente, seguir la informaci\u00f3n y la resoluci\u00f3n de los\u00a0 problemas de los clientes y todo integrado en la consola de servicio. Imaginemos el siguiente escenario, un agente de servicio est\u00e1 utilizando la [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1515,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_theme","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"enabled","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[10],"tags":[],"class_list":["post-996","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sin-categoria-es"],"_links":{"self":[{"href":"https:\/\/www.skyblux.com\/en\/welcome\/wp-json\/wp\/v2\/posts\/996","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.skyblux.com\/en\/welcome\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.skyblux.com\/en\/welcome\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.skyblux.com\/en\/welcome\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.skyblux.com\/en\/welcome\/wp-json\/wp\/v2\/comments?post=996"}],"version-history":[{"count":9,"href":"https:\/\/www.skyblux.com\/en\/welcome\/wp-json\/wp\/v2\/posts\/996\/revisions"}],"predecessor-version":[{"id":2041,"href":"https:\/\/www.skyblux.com\/en\/welcome\/wp-json\/wp\/v2\/posts\/996\/revisions\/2041"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.skyblux.com\/en\/welcome\/wp-json\/wp\/v2\/media\/1515"}],"wp:attachment":[{"href":"https:\/\/www.skyblux.com\/en\/welcome\/wp-json\/wp\/v2\/media?parent=996"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.skyblux.com\/en\/welcome\/wp-json\/wp\/v2\/categories?post=996"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.skyblux.com\/en\/welcome\/wp-json\/wp\/v2\/tags?post=996"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}